COMPLAIN MANAGEMENT WITH DHI

It is an interactive system which, voices the citizens’ grievances effectively. It also helps in increasing paid services revenue. It creates an agreeable win - win situation for both citizens and government.

"When complaints are freely heard, deeply considered and speedily reformed, then is the utmost bound of civil liberty attained that wise men look for."

— John Milton

We’ve developed a system that provides one on one link between the Government and the Public, as the government needs its own platform where complains are constantly monitored and administered in an orderly way. According to Institute of Customer Service there has been an eight-fold increase in complaints made on social media since January 2014. Social media sites provide a public platform and the sort of easy access to organizations that modern consumers crave. So, with just one tap of your phone DHI directs your customer complaints to you.

COMPLAIN MANAGEMENT WITH DHI

Easy NFC-based complaining.

After scanning the tag outside their house with NFC on their phone, citizens only need to enter the complaint details. All other data about their property gets pre-populated.

Reports by department.

Detailed reports regarding complain resolution is sent to the concerned department heads, so they have an overall performance view.

Rich data.

Report analytics can lead to many unforeseen solutions. Eg. Data about complaint frequency can help solve the root causes.

ON-DUTY MODULE

On-Duty Module or the Officer’s App helps on-field officers to work at making the city clean and healthy. When an officer finds an area around a Shop unclean he can fine the owner of the shop for uncleanliness over the app. It also provides Officers with a To-Do list which they can view it on their smart phones and manage their tasks accordingly.


Complain Management Officers On-Duty Module

CONTACT US FOR A DEMO TODAY.

Responscity Systems Private Limited

Responscity Systems (P.) Ltd.
The Lighthouse, Near Sanghavi Diamond, Ved Road,
Surat, India — 395004.

Email: hello@responscity.com
Phone: +91–261–3939399

Responscity Technology FZE
Dubai Technology Entrepreneur Centre, Dubai Silicon Oasis,
Dubai, UAE.

Email: hello@responscity.ae
Phone: +971-553561308.

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